Privacy Policy

Please read this privacy policy carefully. It provides important information about who we are and explains how and why we collect, store, use, and share your personal information. It also outlines your rights regarding your personal data and details how to contact us and relevant organisations if you have a complaint..

 

The Cornhill Group Service Limited, trading as Cornhill Care, is a registered provider of home care services within the Health and Social Care sector. Incorporated in England and Wales (company number 11561310), our registered address is A06, The Old Courthouse, Orsett Road, Grays, Essex, RM17 5DD. We operate in four key areas: Home Care Services, Extra Care Schemes, Recruitment and Training, and Consulting.

 

The Cornhill Group Service Limited is committed to protecting your privacy. We adhere to the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that your personal data is processed lawfully, fairly, and transparently.

 

This privacy policy explains how The Cornhill Group Service Limited collects and uses personal information provided through our public website. We require this data to deliver our services effectively and to ensure you fully benefit from our offerings.

 

By accessing our website at www.cornhillcare.co.uk, you acknowledge that you have read, understood, and consent to the practices outlined in this Privacy Policy. If you do not agree with these practices, please refrain from submitting any personal information.

 

Your fundamental right is that your personal information is processed in a lawful, fair, and transparent manner. This policy has been developed in accordance with the Information Commissioner’s Office (ICO) guidance on Privacy Notices, ensuring that you can clearly understand and verify our commitment to responsible data handling.

 

In the interest of transparency, we have minimised the use of technical jargon. For clarity, ‘personal information’ refers to any data that can identify you, either directly or indirectly, and ‘processing’ encompasses the collection, recording, use, sharing, storage, and deletion of such information.

 

What information does The Cornhill Group hold and how will we use it?

When you interact with our website, you may provide personal information by completing enquiry forms, requesting marketing materials, or applying for or enquiring about employment with Cornhill Care. This information may include your name, email address, physical address or location, phone number, and details regarding the type of care you require.

 

We will retain your personal information for as long as necessary to communicate with you or provide the requested services. If you enter into a contract with Cornhill Care, your information will be retained for six years following the conclusion of that contract. If no contract is established, we will retain your data for one year, enabling us to review expressions of interest or employment applications in the event of a complaint or further enquiry.

 

Information Cornhill Care collects about you when you visit the website:

  • When you visit our website, we automatically collect certain technical data. This includes technical details such as the Internet Protocol (IP) address used to connect your device, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system, and platform.

 

  • We also record information about your visit – including full Uniform Resource Locators (URLs), clickstreams (the sequence of pages you navigate), date and time stamps, products viewed or searched for, page response times, website errors, duration of page visits, interaction details, navigation methods, and any phone number used to contact our enquiry team. This data is retained for one year to support website analysis and optimisation.

 

WE RETAIN THIS INFORMATION FOR ONE YEAR

 

 

Equality and diversity

We are committed to promoting equality and diversity, opposing discrimination, and protecting human rights. In line with current legislation, we may request information about your ‘protected characteristics’, including age, disability, health condition, gender reassignment, marital or civil partnership status, race, religion or belief, sex, and sexual orientation.

 

This information enables us to ensure that everyone has equal access to our Home Care services and allows us to understand your individual needs so that we can provide tailored support.

 

The lawful basis for processing this information is equality of opportunity and treatment under Schedule 1 of the Data Protection Act 2018. We will only share your details with third parties with your explicit consent, except where exceptional circumstances apply.

To safeguard your data, we implement robust security measures, including appropriate technological solutions, procedural controls, and continuous risk assessments to maintain the confidentiality, integrity, and availability of your information. You have the right to access, rectify, and port your personal data, and in certain circumstances, to object to its processing or request its erasure.

 

For additional advice and information, please visit the Equality and Human Rights Commission website at https://www.equalityhumanrights.com/en/advice-and-guidance.”

 

 

We support and encourage equality and diversity, we oppose discrimination, and we protect and promote human rights.
In accordance with equality legislation we may ask you for your ‘protected characteristics’, namely, age, disability, health condition, gender reassignment, marriage & civil partnership, race, religion & belief, sex & sexual orientation.

 

This information enables us to ensure that everyone has equal access to our Home Care services and allows us to understand your individual needs so that we can provide tailored support.

 

The lawful basis for processing this information is equality of opportunity and treatment under Schedule 1 of the Data Protection Act 2018. We will only share your details with third parties with your explicit consent, except where exceptional circumstances apply.

To safeguard your data, we implement robust security measures, including appropriate technological solutions, procedural controls, and continuous risk assessments to maintain the confidentiality, integrity, and availability of your information. You have the right to access, rectify, and port your personal data, and in certain circumstances, to object to its processing, for processing to be restricted, or request its erasure.

 

For additional advice and information, please visit the Equality and Human Rights Commission website at https://www.equalityhumanrights.com/en/advice-and-guidance

 

Cookies

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device that enable us to collect standard internet log data—such as the pages you visit, your browser type, and your preferences. This information is used solely for website analysis and to improve our services, and cookies do not provide access to your device or personal data beyond what you voluntarily share.

 

What is a cookie?

A cookie is a small file stored on your device when you visit a website. Cookies allow the site to remember your preferences and improve your browsing experience by analysing web traffic and user behaviour. You can choose to accept or decline cookies via your browser settings; however, please note that disabling cookies may affect your ability to fully utilise certain website features.

 

We utilise two main types of cookies:

  • ‘First-party’ cookies: Set directly by Cornhill Care to support website functionality and personalise your experience.
  • ‘Third-party’ cookies: Set by external services (such as social media platforms) to enable features like online advertising and social sharing.

 

Cookies that we use

The cookies we use primarily include traffic log cookies that help us monitor website usage, identify popular pages, and determine areas that may require improvement.

 

 

Cornhill Care may use the information we receive or collect from you for the following purposes:

  • To fulfil our contractual obligations with you or on behalf of someone you represent, and to provide you or the relevant party with any requested information or services.
  • To send newsletters and marketing communications, provided you have given your explicit consent.
  • To inform you of products and services that may be of interest to you, or to enable third parties to contact you regarding such offerings if you have consented.
  • To monitor website usage and share statistical data with third parties for the purpose of enhancing and developing our website and services.

 

In addition, Cornhill Care processes personal information for business purposes, which include:

  • Enhancing, modifying, or personalising our website, services, or communications.
  • Identifying and preventing fraud.
  • Enhancing the security of our network and information systems.
  • Gaining insights into how visitors interact with our websites.
  • Administering the website, including conducting data analysis, troubleshooting, and testing.
  • Evaluating the effectiveness of promotional campaigns and advertising.

 

With your consent, we may also share your personal details with third parties so they can contact you directly regarding services you might be interested in. Please note that if we process your personal data on the basis of consent obtained via our website, you have the right to withdraw that consent at any time. To withdraw your consent, please contact us at support@Cornhillcare.co.uk.

 

Third Party Sites

Our website may include links to third-party websites, including those where you can purchase products or services. These links are provided solely for your convenience and do not imply endorsement, approval, or affiliation with the linked sites or the products and services they offer. We accept no responsibility for the content, products, or services available on these third-party websites. Please review the terms, conditions, and privacy policies of any such sites before submitting your personal data.

 

How Safe is your Information?

We take the security and confidentiality of your personal data very seriously. We have implemented a range of robust security measures and technologies designed to protect your information from unauthorised or unlawful access, processing, accidental loss, destruction, or damage. However, please note that no method of electronic transmission or storage is completely secure. While we endeavour to safeguard your data, any transmission of information over the Internet is done at your own risk.

 

Disclosure of your Information

We may share your personal information with any member of our group, which includes our subsidiaries and our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may also share your information with selected third parties, including:

  • Business partners, suppliers, and subcontractors involved in fulfilling any contract we have with you or on your behalf.
  • Third parties who may wish to contact you about products or services that may interest you, provided we have your consent.
  • Advertisers, advertising networks, analytics, and search engine providers that help us select and deliver relevant content and improve our website.

 

We may also be required to disclose your personal information:

  • In connection with the sale of all or part of our business or assets, in which case your data may be transferred to the prospective buyer or seller.
  • To comply with any legal obligation or to enforce our terms and conditions.
  • To protect our rights, property, or the safety of our customers or others, including for fraud prevention and credit risk reduction.

 

If your personal data is transferred outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place. These may include:

  • Transferring your personal data only to countries that the European Commission has deemed to offer an adequate level of protection.
  • Utilising specific contracts, approved codes of conduct, or certification mechanisms that ensure your personal data receives protection equivalent to that in Europe.
  • Transferring data to system providers in the United States only when they are part of recognised frameworks that guarantee similar data protection standards.

 

Your Rights in Respect of your Data

If any of the information you have provided to us changes, please notify us promptly so we can update our records accordingly. Should you wish to access, rectify, or delete the personal data we hold about you—or if you would like us to transmit your data directly to another data controller—please contact us at support@Cornhillcare.co.uk. We will process your request within one month of receipt or inform you within that period if further information is needed. This service is provided free of charge..

 

Complaints or queries

At The Cornhill Group, we are committed to maintaining the highest standards in the collection and use of personal information. If you believe that our practices are unfair, misleading, or otherwise inappropriate, please contact us to raise your concerns. We welcome any suggestions for improving our data handling procedures.

 

This privacy notice is intended as a concise summary of our practices and may not detail every aspect of our information handling. Should you require further information or clarification, please contact our Data Protection Officer.

 

You also have the right to file a complaint with the relevant supervisory authority. In the United Kingdom, the supervisory authority is the Information Commissioner’s Office (ICO); their contact details can be found at https://ico.org.uk/.

 

For any further queries or comments regarding our Privacy Policy, please visit https://www.cornhillcare.co.uk/contact-us/ or email us at support@Cornhillcare.co.uk.

 

Website Ownership and Policy Review

This website is owned and operated by The Cornhill Group Services Limited, trading as Cornhill Care. We review and update our privacy policy regularly to ensure its accuracy and compliance with current laws and best practices. This privacy policy was last updated in February 2025.”